Terms & Conditions Of Use

Any use of the Site and the services available here-under shall be subject to the following terms and conditions.

1. Definitions

In these Terms and Conditions except where the context otherwise requires, the following words and expressions have the following meanings:

1.1 "the Company" means Engine Finder and it's owner.
1.2 "the Customer" means any person, company, partnership or other body corporate using the Site to locate vehicle parts or engines;
1.3 "the Site" means this website (under the domain name enginefinder.co.za and any sub-domain); and
1.4 "Supplier" means a supplier of vehicle parts and engines who is registered with the Company and has subscribed to receive notifications of relevant Customer enquiries.

2. Service Description

The Customer acknowledges and accepts that the Company does not supply vehicle parts or engines. Through the Site the Company acts as a vehicle parts & engine location service, putting Customers in touch via the internet and E-mail with Suppliers who may be able to supply them with the required car parts & engines.

3. Customer Data and Enquiries

The Company will in good faith collect and collate enquiries received from Customers through the Site or by E-mail and will forward on via E-mail such enquiries to Suppliers whom the Company considers may be able to supply the vehicle parts or engines required. Customers' personal details will be encrypted wherever possible.

3.1 The Customer consents to his name and contact details being forwarded to any potential Supplier and acknowledges that the Company shall have no responsibility in relation to the subsequent use of that information by Suppliers who receive this data.
3.2 The Customer consents to their first name and part request being displayed on Engine Finder's website for limited period.
3.3 The Customer consents to the Company sending automated service-related emails, including: (a) an enquiry confirmation email, (b) a notification when supplier quotes are available, (c) a single follow-up email within 7-10 days of the enquiry to check whether the Customer was successfully assisted, and (d) a feedback request email regarding the Company's service.
3.4 The Customer acknowledges that Suppliers who receive their enquiry details may contact them directly via phone, email, WhatsApp, or other communication channels to provide quotes and discuss their requirements. The Company does not control the timing, frequency, or content of Supplier communications. If the Customer wishes to stop receiving communications from a specific Supplier, they must contact that Supplier directly.
3.5 By submitting an enquiry through the Site, WhatsApp, email, telephone, social media, or any other communication channel provided by the Company, the Customer consents to receive promotional communications from Engine Finder and its registered supplier network via email and WhatsApp. This includes but is not limited to: special offers on vehicle parts and engines, new supplier announcements, and relevant industry updates and promotions. The Customer may opt-out of Engine Finder's promotional communications at any time by contacting info@enginefinder.co.za or using the unsubscribe link provided in marketing emails. To opt-out of promotional communications from individual Suppliers, the Customer must contact the respective Supplier directly, as Engine Finder does not control third-party marketing activities.

4. Quotes will be sent directly from Suppliers in response to Customers' enquiries. The Company does not review quotes supplied by Suppliers and cannot guarantee the accuracy or truth of any quotes made by Suppliers through the Site.

5. The Company will only forward the Customers' enquiry details to those Suppliers who are registered with the Company and have subscribed to receive notifications of Customer enquiries.

6. The Company does not supply parts or engines and has no control over the quality, fitness for purpose or legality of any parts supplied to Customers using this service.

7. The Customer acknowledges and accepts that the Company shall have no liability whatsoever in connection with any contract made between the Customer and any Supplier as a result of or in connection with any introduction made through the Site, save that such liability shall only be excluded to the highest extent permissible under South African law.

8. Without prejudice to the generality of clause above, for the avoidance of doubt the Company will not be held responsible for parts or engines which are ordered and paid for but fail to arrive, or for parts supplied which are faulty or not of satisfactory quality or do not meet the description given.

9. All engines supplied from any Supplier, that has a cam belt installed must have the cam belt replaced before installation, this is a routine replacement item on age and mileage. And as the time/date of the last replacement cannot be guaranteed, it must be replaced before fitting the engine. If the cam belt is not replaced and engine damage occurs due to it's failure, the Company or its Suppliers accepts no responsibility for the costs incurred. After replacement the manufactures time and mileage intervals must be adhered to thereafter. It is the responsibility of the Customer to ensure the mechanic fitting the supplied engine has carried this out.

10. Your Data Protection Rights (POPIA)

In accordance with the Protection of Personal Information Act (POPIA), the Customer has the right to:

10.1 Request access to the personal information the Company holds about them.
10.2 Request correction or deletion of their personal information. Upon a valid deletion request, the Company will delete the Customer's data from its systems and notify any Suppliers who received the Customer's enquiry details, requesting that they also delete the Customer's personal information.
10.3 Object to the processing of their personal information for direct marketing purposes.
10.4 Withdraw consent for non-essential communications at any time by contacting info@enginefinder.co.za.

The Company will respond to data protection requests within 30 days as required by POPIA. For full details, see our Privacy Policy.

Jurisdiction

These Terms and Conditions and the use of the Site are subject to South African law and any dispute arising in relation to the use of the Site will be subject to the exclusive jurisdiction of the South African courts.

Feedback

Whilst the Company cannot guarantee the performance of any services offered by Suppliers through the Site, the Company is keen to ensure that all of the Suppliers using the Site continue to act in a reputable and honest manner and therefore would welcome any feedback from Customers who have been unhappy with the services provided by any Supplier using the Site.

TradeSafe Escrow Transactions

Overview

Engine Finder may facilitate secure transactions between buyers and suppliers through TradeSafe, South Africa's trusted digital escrow service. These terms apply when a transaction is processed through TradeSafe Escrow.

How Escrow Works

1. The buyer's payment is held securely by TradeSafe (Pty) Ltd, not by Engine Finder or the supplier.
2. The supplier prepares and ships the engine after payment is confirmed.
3. Once the supplier marks the order as delivered, the buyer has 24 hours to inspect the engine.
4. If the buyer accepts delivery or takes no action within 24 hours, funds are automatically released to the supplier.
5. If the buyer raises a dispute within 24 hours, TradeSafe will mediate the resolution.

Platform Fee

A platform fee of 2.9% is deducted from the supplier's payout. This is the only fee charged by Engine Finder.
The buyer may be charged a processing fee by TradeSafe at checkout, depending on the payment method selected (EFT, card, etc.). This fee is set by TradeSafe, not Engine Finder.

24-Hour Inspection Period

Upon delivery notification, the buyer has 24 hours to inspect the engine and either accept delivery or raise a dispute.
If the buyer does not respond within 24 hours, the transaction is automatically completed and funds are released to the supplier.
Engine Finder is not responsible for the outcome of auto-completed transactions.

Disputes

Disputes must be raised within the 24-hour inspection period.
All disputes are mediated by TradeSafe according to their dispute resolution process.
Engine Finder does not adjudicate disputes but may provide transaction records to assist resolution.

Refunds

If a transaction is cancelled before the supplier ships, the buyer receives a full refund.
Refund decisions after delivery are handled by TradeSafe's dispute resolution process.
Engine Finder does not process refunds directly.

Limitation of Liability

Engine Finder acts as a marketplace facilitator and is not a party to the escrow transaction.
TradeSafe (Pty) Ltd is the escrow provider and holds all funds.
Engine Finder does not guarantee the quality, condition, or fitness of any engine sold through the platform.
Engine Finder's liability is limited to the platform fee collected on the transaction.

TradeSafe Terms

All escrow transactions are additionally subject to TradeSafe's terms and conditions, available at tradesafe.co.za/terms.
By using the escrow service, both buyers and suppliers agree to TradeSafe's terms.